At HMS, customer satisfaction is our top priority. We aim to deliver products that meet your expectations in both quality and style. Please read our refund and return policy carefully before placing an order.
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Refund Policy
No refunds are applicable once the order is confirmed or shipped.
Refunds are only considered in rare cases such as:
Damaged or defective products received
Wrong product delivered
To claim a refund for such cases, customers must contact our support team within 48 hours of delivery with photos or proof of issue.
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Return & Exchange Policy
HMS offers a 7-day return or exchange policy from the date of delivery.
Products must be unused, unwashed, and in their original packaging with all tags intact.
Returns are only accepted for size issues, defective products, or wrong items received.
Exchanges are subject to product availability.
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Return Process
Contact our team within 7 days of delivery at:
📞 +91 8105657410
📧 hmsfashionhub01@gmail.com
Provide order details and reason for return/exchange.
Once approved, ship the product back to the address provided by our team.
After inspection, exchange or store credit will be processed.
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Return Shipping Charges
If the return is due to a wrong or defective item sent by HMS, return shipping is free.
For size exchanges or personal preference returns, shipping charges may apply.
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Non-Returnable Items
The following items cannot be returned or exchanged:
Used or washed products
Items damaged after delivery due to misuse
Accessories, perfumes, or innerwear (for hygiene reasons)
Approved Refund will be credited to the original payment method within 5-7 Business days.
Exchange/Replacement deliveries will be done within 5-7 Business days.
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Need Help?
For any refund or return-related queries, contact us at:
